Thanks for your quick reply - but why should I spend now another 3+ hours on the phone?  I've spent WEEKS over the past 4 years trying to get this fixed - just like everyone else has said in this forum - no one seems to care that it has caused our staff countless hours of wasted time.  And think of the time wasted by your customer service / support team?  Clearly something is wrong in your technology organization.

My next email will be to Marianna Tessle, the CTO of Intuit.  I recommend all the other people having the same issue over the past multiple years do the same.

Sorry to be so harsh but we spend thousands of dollars on this software each year.  It SHOULD be fixed.