Hello, mdboyce13.

This isn't the kind of experience that I'd like you to have while using QuickBooks Desktop, and we know how much time it can take when something isn't working on your end. Our priority is to ensure that customers like you are satisfied at all levels. Also, we want to provide the most suitable way to fix your concerns without delay. 

That being said, I'd suggest contacting our QuickBooks Support Team again. This team is the best resource for such inquiries, as they're able to request account information. They can also verify why isn't working in your end and investigate further about it. For more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types. 

Please know that the Community is always around to help with any QuickBooks questions you may be having. I’ll be here to keep helping. Have a good one and stay safe!