Hi there, OPM96.

It's good to have you here in the Community. It'll be my pleasure to help you correct this bounced check issue.

Generally, bounced checks aren't supposed to show up as a credit on your customer's account. This is because QuickBooks will create a journal entry which credits your bank account and debits the Accounts Receivable (A/R) account. After this, the payment is removed from the invoice, which will be reopened.

However, since it is showing as a credit, we can go ahead and delete it to correct the wrong amount. Just a heads up, make sure that you've recorded the payment your client has taken care of before doing the steps below.

To delete the bounced check:

1. From the Customers menu, choose Customer Center.
2. Select the customer's name.
3. Go to the Transactions tab.
4. Click the Show drop-down menu located on top of the Type column, then select Received Payments.
5. Double click the payment that you recorded as a bounced check.
6. From the Edit menu, select Delete Payment.
7. Hit Yes.

To delete the General Journal Entry:

1. From the Customers menu, choose Customer Center.
2. Select the customer's name.
3. Go to the Transactions tab.
4. From the Show drop-down menu, choose All Transactions.
5. Double click the General Journal.
6. From the Edit menu, select Delete General Journal.
7. Click Yes.

As mentioned, this transaction shouldn't show up as credit, so I'm going to include our guide on how to record bounced checks if you want to record it again.

Let me know here if there's anything else I can do to help you with. Thanks for dropping in, wishing you and your business continued success.