Hello, sbm1. 

The most recent update that I have from our Engineering Team is that the status of this investigation is still in progress. Our engineers are all hands on deck working together for an immediate fix to sort everything out.   

To be notified about the latest status of this matter, I recommend contacting our Customer Care Team. Please provide the investigation number 19434 as the reference for your call. This way, you can receive an email once any updates on this issue are made available.  

Your patience and understanding in this situation are much appreciated. Stay safe!