It's not the kind of service we want you to experience, HR24. We want this fixed as much as you do.

Our engineers are still investigating the issue. Rest assured, though, a resolution will be rolled out soon.

In the meantime, you can sign in to your merchant services account, then search the transactions that have been labeled as disputed to see the transactions that were disputed. It will help you get past the issue. 

The Community is available 24/7. Feel free to visit us if you have other concerns. Take care!