Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
kafeend
Level 2

Reply to message

I had a user with this exact same issue, but was able to resolve it.  Here is what I did:

 

1. Disabled caching in Outlook (resolved the issue but Outlook took a performance hit)

2. Updated Outlook to most recent version through Office updater.

3. Enabled caching in Outlook

 

While performing this, I archived the users content as they had over 26GB of emails.

 

Once this was all completed, the user was able to edit Quickbooks emails.  Not only that when the email was sent, it retained those changes.

Need to get in touch?

Contact us