I've got you covered, sandie289. I'm here to ensure you're able to enter the debit card return.

Before proceeding, I'd like to check if you're done performing the steps shared by my colleague? If so, did you encounter any errors that prevent you from recording the refund? Any additional details will help us further investigate the main cause of this.

In case you missed seeing the response of my colleague, I'd suggest clicking this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-how-to-enter-a-debit-card-return/01/91.... From there, you're able to follow the step-by-step process on recording the refund.

For your visual reference, I've attached some screenshots below.

Create a vendor credit:

Deposit the money you got from the refund:

Once done, you can now connect the bank deposit to the vendor credit. For further guidance, please see this article: Enter a Refund from a Vendor.

Additionally, I've included these articles that'll help you categorizing your bills in QuickBooks Online:

• Email Receipts and Bills to QuickBooks Online
• Upload your Receipts and Bills to QuickBooks Online
• Categorize and Match Bank Transactions in QuickBooks Online

Please come back and keep us posted on your progress in recording your vendor refund. I'm determined to get this resolved.