Thanks for bringing this to our attention, LadyRoxann.
We've received similar reports about not getting notifications from QuickBooks Payments. You can consider contacting our Merchant Service Team so they can add your account to the investigation (INV-54849).
Once added, you'll receive updates regarding the issue via email. Please refer to this link on how to get in touch with them: Contact Payments.
I'm also adding these articles for future references:
Stay in touch with me if there's anything else I can do to help manage your customer. I'm always right here to provide the information that you need.
