Mine was working perfectly fine. On July 9, 2021, I stopped receiving ALL payment alert emails (and - a separate problem now - our BCC of invoices and statements sent from QBO).

Nothing has changed. We didn't modify any settings. They just stopped.

I, too, am unable to see the alert settings info I've found online and referred to here.  Screenshot attached. It seems this would be an incredibly easy fix, but it's becoming time consuming.

Thanks in advance for any assistance.