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barb0101
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@pjhartman123

Incredibly useless information.  This error is MONTHS into practice, users are stumbling around making their own workarounds.  It's not useful to say MONTHS later what Intuit's advice is to workaround their software error.  Our books are a mess due to this error.  Your users are furious. 

 

Intuit should have reached out to ALL Enterprise users with a notice of the error ASAP as it was known.  I waited until the last moment to install the upgrade (end of May, because of needing payroll to be current).  I found the problem immediately AND spent hours on the phone with Intuit support ("support" that's an oxymoron) who had NO info on the issue, who denied there was an issue.  For hours.

 

Intuit did not do it due diligence for the 2021 Upgrade and should be refunding ALL customers who are experiencing this problem.  

 

And MONTHS later, Intuit still has NO ETA on a fix??!!!  That is incredible...incredibly bad service, incredibly poor performance.  Is your "fix" (if and when you figure out how to make one) going to fix all the workarounds, the bad transactions, the messes??  Doubtful.  Best case scenario is users will be having to start new data files (isn't that fun), once Intuit finally tells us that the 2021 Enterprise version is FIXED.  

 

Continue to be so disgusted by this situation.

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