This isn't the impression we want you to have, phil42.
I'd like to share what I know about holding funds.
The fund may be placed on hold when something unexpected occurs in your transactions. Here are some reasons for holds:
- When your payment processing exceeds the established maximum dollar amount expected on your account.
- When a transaction is processed after several authorization attempts and failures.
- When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
- When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.
Someone from Intuit will attempt to contact you if your fund is placed on hold. Then, you'll receive an email with detailed instructions on what additional information is needed to complete the review. Did you receive a call or any emailed notification about the hold? If no, I'd suggest reaching out to our Merchant Service Team. They have the tools to pull up your account and check the status of your fund.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Click or type Contact Us.
- Enter a brief description of your concern, then hit Let's talk.
- Choose a way to connect either start a chat or get a callback.
Support hours are from Monday to Friday 6 AM to 6 PM PT.
Feel comfortable checking these resources here to learn more about the fund on hold:
Please let me know how it goes after reaching out to our Merchant Team. We're always here to help you out.
