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KellyC2
Level 2

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I applied for quickbooks payment and was approved almost 2 hours later, they then retract it a week letter with no explanation. I contacted Quickbooks and they said they weren't able to disclose why they cancelled our ability to receive credit card payments.  The credit cards that have been processed are now withheld and we have no ability to obtain the funds. THIS IS BEYOND FRUSTRATING! I don't understand why they would approve the ability to make payments via credit card and then retract it. They should have never approved it in the first place. Now we have to call each customer that paid with credit card to dispute the charges on their end and ask them to repay us through a different channel. QB is really being difficult and made this process extremely difficult on us.

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