Thanks for checking in with us, lynnlynn1.e.
We can set up the email payment notification directly on your Merchant Service account. Just check your payments settings by following these steps:
- Sign in to the Merchant Service Center.
- Go to Account.
- Choose Settings & Alerts.
In the Email Alerts section, select Yes for each notification you'd like to receive.
- To get emailed each month when your payment statement is available, tap Yes for Receive Statement Notification.
- To get emailed each time funds are deposited to your account, tick Yes for Receive Credit Card Deposit Notification.
Enter the email address where you'd like to receive these notifications. You can add multiple email addresses by separating them with semi-colons. In the empty box that appears when you click a notification's Yes radio button, enter the email address that you want to receive the notification. If you enter nothing, notifications go to the email address on file with Intuit Customer Service. (This may differ from the email you use to sign in to the merchant service center. More on email addresses.)
Press Save Changes.
For Recurring Payments, you may check out the Turn on or off Customer Notification Emails for Recurring Payments article on how to turn on or off customer notification emails.
Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.
Feel free to update us after performing the steps in the comment below. I'd like to ensure this is resolved for you. You have a good one.
