Hi there, vitanovabookkeeping.

I'm here to share some insights about balancing an account balance.

Your client needs to review the transactions that were created.

Journal entries are the last resort for entering transactions. They let you move money between accounts and force your books to balance in specific ways.

To create a journal, you can follow these steps:

1. Select + New.
2. Click Journal entry.
3. On the first line, select an account from the Account field. 
4. On the next line, select the other account you're moving money to or from. 
5. Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
6. Enter information in the memo section so you know why you made the journal entry.
7. Choose Save and new or Save and close.

Consult an accountant first before making a Journal Entry for guidance.

To learn more about Journal entry click on this article: Create a journal entry in QuickBooks Online

For more details, you can check out this article: Reverse or delete a journal entry in QuickBooks Online

Let me know in the comments below if you have any other questions about your QBO account. I'll be around to help you out.