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Replying to:
DebSheenD
QuickBooks Team

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Thank you for coming back and posting your concern here in the Community, jluros.

I appreciate your time to check the status of INV-58475, as of now we don't have any updates yet and we can't provide a specific date for this issue to be fixed.

For now, I recommend contacting our Support Team and they can check the status of your concern and add your account to open investigation and you will be notified via email if the issue was fixed.

Here's how to contact our Support:

  1. Open QuickBooks.
  2. Go to Help, then click QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.


You can check this link for additional information managing payments.

Feel free to post here if you have additional concerns in managing payments. I'm always here to help.
 

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