This is not the kind of experience that we want you to have, MonicaVH.
I appreciate you for posting to the thread. Let me share the current status of the investigation about the error you've encountered while communicating with the QuickBooks Payments service.
All the provided INV numbers are correct and related to the issue. However, the status of the first two mentioned investigations (INV-48693 and INV-57795) is already closed. For the time being, it's the INV-58475 that's still in progress.
In the meantime, I'd recommend contacting our Customer Care team. This way, they can add your account to the open investigation list of affected users.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
I've added this article to answer the most commonly asked questions about managing your payments account: QuickBooks Payments FAQ.
We appreciate your patience as we continue working for a fix. I'm just around to help you out. Take care and stay safe.
