Let me share a few details, DossierIT.

Our engineers are investigating about the issue. While we're waiting for a fix, I suggest reaching out to our customer care support. This way, you'll be added to the list of affected users. You can follow the steps shared by AlexV at the top. 

Concerning why the post is marked as solved, the one who originally posted the question may be satisfied by the answer. The users or members are the only ones who can mark it as solved or thumbs up an answer.

If you have other questions, don't hesitate to let us know. We're just one post away. Take care!