This is incorrect. Bug INV-48693 was fixed like a month ago, but then the issue came back (in a different way), thus breaking the same (or related) functionality again. However, invoicing is no longer the problem...it’s downloading Merchant Service transaction data. The new bug I believe is INV-57795, which is not resolved.

Reading comprehension is so important so you don’t waste people’s time. If you don’t understand what your users are writing, maybe written support isn’t your calling.