@Jen_D Thanks for offering some actual information and possible steps to resolve the issue.

I tried all those steps once again (had already done so via chat support earlier this week), and it is still not working as of today (5/5/2021 10pm PT). To summarize the steps tried:

• Run the Verify/Rebuild Utility
• Verify macOS firewall settings (tried on and off)
• Log out and log back into payments (via deleting the key in the Keychain app)

As others have said this is almost certainly an Intuit server side issue. As for next steps:

• Is it possible for you to reopen the bug ticket with eng?
• Can you provide us a bug/case number, so we can avoid the very painful and time consuming process of reporting the issue from scratch?