@LieraMarie_A Why do you keep insisting on wasting people's time telling them to contact the Payments team!? I spent several hours on chat with the Payments and QB Mac support teams yesterday. This problem IS NOT FIXED. Do not waste people's time or insult your user's intelligence. At the risk of telling you how to do your job, your users seem to be universal in their opinion that you are not helping by suggesting "update software," "contact support," etc. Do not respond if you do not have an actual solution.