@Candice C and all other Intuit support representatives, please read the customer posts before replying, so you understand the issue. And please no more canned replies like "update to the latest version" etc.

@jluros Is correct. The issues is not with processing credit card payments. The issue is with the "record merchant services deposits" function under the "Customer" menu within QuickBooks for Mac. We are unable to download any transactions. 

Intuit folks:

• Is this a known issue?
• If it being addressed?
• Is there a temporary work around?

We've tried to get help with this bug via this forum, calling (good luck with that one), and chat support - for two weeks now. It's been a nightmare. Please provide some actual help.