Thanks for getting back to us here, @seasea.

I'd like to add some information about connecting ACH payments. To verify, are you getting an error code or error message? If so, you'll want to check the error code so we can fix the error.

If not, you can try this chat link to reach out to our Customer Care Support: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view.

Just type in your info and click Submit to get routed to one of your chat agents. 

Additionally, if you're brand new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set everything up. We'll let you know once your payments are processed via email.

I'm also adding this link here in case you need help with other payment tasks. Just browse topics that fit your concern.

Drop your reply anytime if you have follow-up questions. I'll be around to help. Take care and have a good one.