Thanks for getting back to us and for adding some clarifications, @seasea.
I can provide some insights on how to get around this issue so you can link your payments seamlessly.
You'll want to ensure your QuickBooks Desktop (QBDT) for Mac is up to date. This way, your software is equipped with the latest features and fixes. Let me show you how.
- Go to the QuickBooks drop-down menu and select Check for QuickBooks Updates.
- If a newer version is available, select Install Update.
- Select Install and Relaunch when prompted
- When the update is complete, QuickBooks will automatically open.
You can also see this link for more details and additional steps: Update QuickBooks for Mac to the latest release.
If the issue persists, I suggest contacting our Merchant Support team. This way, you'll be added to the list (INV-57795) of affected users and be notified via email of any updates. You can also use a private or incognito window in reaching out to them.
To open an incognito, you can utilize these keyboard shortcuts for reference:
- Press keys: Ctrl + Shift + N (Google Chrome browser)
- Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
- Press keys: Command + Shift + N (Safari browser)
Once everything is settled, you can use this resource for guidance in accepting ACH payments: Turn on online payments in QuickBooks Desktop for Mac.
Please bear with us as we're working for a permanent fix. In case you have any other issues or concerns, let me know in your reply. I'll be around to assist you. Stay safe!
