Hello, micah608.
I've checked with my resources and found out that the Investigation has already been closed. Let's figure out if this is a browser issue. We can try logging in using an incognito window. This way, we'll know if it's your regular browser, which causes this unexpected behavior.
Follow the shortcut keys, depending on what browser you're using.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
If it works fine, go back to your main browser and clear the cache. It helps to troubleshoot and increases the performance of your browser. Also, they can use other supported browsers to better isolate the possibility of a browser-related issue.
However, if you get the same result, I’d recommend contacting our Technical Support Team. A specialist will look up your account and further assist you via a secured remote access session.
Here's how:
- Click Help in the upper right-hand corner of QBO.
- Tap Talk to a human, then type in Talk to a human.
- Select I still need a human.
- Press Contact Us.
- Choose a way to connect with us: Start a chat or Get a callback.
For more details about our support availability, refer to this article: Contact Support.
Keep me posted on how this goes by leaving a message in this thread. I'd be glad to help you out. Stay safe!
