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I can help you figure this out, userinfo51.
Let's review your Check transaction and make sure the affected account is Accounts Receivable associated with the correct customer name.
That said, the Check will appear in the Receive Payment window and apply the credit memo as a payment. Also, make sure that the Filter in the Receive payment window is correct.
Feel free to open these articles for more information about refund instructions:
- Handle a customer credit or overpayment in QuickBooks Online.
- Record a customer refund in QuickBooks Online.
Please reach back out to me here with any additional information on the issue so, I can get you taken care of. Have a good one!