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Replying to:
LieraMarie_A
QuickBooks Team

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Turning off the Dark Mode theme can be done with ease, @NelsonImprvmnts.

 

All you need to do is to switch off the button on the QuickBooks Themes page.

 

  1. Click the Gear icon.
  2. Under Your Company, select Themes.
  3. Turn off the Dark Mode switch button.
    Capture.PNG

 

If it doesn't return to the default theme, your browser may have accumulated too much historical data. Issues like this are usually the result of corrupt cache files in your web browser. Not to worry, you can clear them in a few easy steps.

 

Let's start by accessing your account through an incognito window. Doing this rules out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear its cache. By clearing them, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

 

Visit me here again in the Community and keep me posted on your progress in getting this resolved. I'm determined to help you succeed.

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