We received a very similar phone call today, the man on the phone (also with an Indian accent) called from a Chicago, IL phone number and claimed that our annual payment did not go through. They asked for the name of the person who answered the phone call, but they also knew the name of our business. They sort of had us convinced for a minute but we did not give them any personal information. We asked them to call us back and gave them actual quickbooks support phone number!