I appreciation the response but I've done all of those things already and I have requested calls from Quickbooks Merchant service support 9 different times in the past 3 days. Each time I've been put on hold and hung up on/"transferred" and the transfer was unsuccessful/one time my phone rang once and then that was it and one time they called right away and I was told 41 minutes and I was on another line and didn't receive that call.

The "support" employees seem to know much less than users do.  Ultimately I refunded the customer by bank wire which was very time consuming and expensive, however QB thinking that a customer that I am trying to refund money to (obviously there was already a problem) would be patient enough to wait for their pathetic (just being honest) customer service response time is interesting. Customers I want to keep happy I know better than to do that with.

So at this point, no one has been able to resolve this situation and this is the 2nd item we have as a Corporation that just sits broken and seemingly "unfixable" by QB support with zero response or follow up when they are disconnected from the call. 

Unfortunately I don't have hours a day to devote to QB troubleshooting, I am running a business not working for QB a service that is paid for. Thank you for trying.