Hello @AnneB,

Thanks for checking with the Community for help with recording your customer’s returned check.

There are 2 methods that can be used to record a returned/bounced check in QBO. You can use the method that works best for you.

The methods are:

• Expense: Record a customer's bounced check with an expense in QuickBooks Online
• JE: Record a customer's bounced check with a journal entry in QuickBooks Online

For more details about the process here is an overview: How to record customers' bounced checks in QuickBooks Online.

Take a look and let me know if you have any additional questions about recording the returned check or anything else. I’m happy to help any time.