Hello there, Comomarket.

I'm here to ensure you're able to record the correct convenience fee. Let's access your account via a private window. This helps us determine if this is a browser-related issue. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, check if the fees can be recorded. If yes, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently.

You can also use our supported browsers to have the best experience with QuickBooks. 

Additionally, I've also included an article that'll help you include a service fee for products or services you sell to customers: Add Service Fees Manually to Invoices.

I suggest getting back to us if you need help managing your sales transactions. I'm always here to help.