Are you just floating around replying to requests without reading them? Because the entire solution you proposed has nothing to do with my original post.

I have a credit card saved under a customer profile. The customer does not want to use that credit card anymore, and doesn't wish to save ANY credit card on their profile. We tried just "not using" the card, but we accidentally ran the card recently. We want to completely un-link ANY CARD from the customer profile, just like it were a brand new customer.

I could deactivate this customer profile and create a new one, but that is *very* inconvenient, because we have years of historical data in this customer's account.

So what is the real solution, and why after years of complaints has QBO not given us the ability to forget card information? If my customer requests we "lose their number," is it even legal for me to have the access to their card saved? We should have a way to un-link it.