@Jetta2horse  I couldn't agree more.  I AM the accountant!  This process has taken me hours and it should be very easy.  For my particular client, we are not using the full blown bill.com, but the bill.com within QBO (paybillsonline).  One check was never received by a vendor, so we voided it in bill.com and repaid.  One vendor didn't receive it and we let it automatically void after 90 days..  We've gotten our money back - no problem - but it's a nightmare to try to figure out how to clear this.  Why is there not step by step instructions to fix this?  Journal entries should be a last resort! SOOOO frustrating.  Makes me want to get rid of paying bills online through QBO/bill.com.