Thanks for getting back to us, @alcohol123.
May I know what specific QuickBooks version you're using? Is it online or desktop?
If the issue persists after following the steps shared by my colleagues in this thread, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
To reach them, please check out these links:
For tips and other resources, consider visiting our website for reference: Self-help articles.
Please let me know if you have any additional questions in the comment section below. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!
