I've been having the same problem since I installed 2021. I just spent over 1 hour on the phone with QB tech support troubleshooting this issue. During all the rebuilds, updates, verifications, etc. that they wanted me to do, I ran across this article. Needless to say, they didn't fix the problem. When I asked them why it is taking more than 4 months to fix this problem, she said it could take up to a year. There are other bugs in the program that I have reported over 2 years ago with no fix. This is insane.