Not entirely true, I could understand being frustrated about one thing. But you look at QuickBooks and it has 600 different options and you pick apart one or a few things it cant do.

Feedback is submitted directly to them, If. You would understand how an Online program works, and how coding  and the cloud system works with their features. You would rather them slap in something that didn't work properly and have another reason to complain other than just waiting till these features get implemented.

go pay 500$ a month for a different service instead of up to 125$ depending on the subscription level in QBO. One customer leaves I'm sure 5000 join them.