I've got some latest updates to share, @npo.

We've made enhancements on how to handle alerts in QuickBooks Payments . In line with this, you'll now start getting notifications to the email address associated with your Merchant account. Thus, you're unable to see the Email alerts option.

Let's ensure to use the correct email address. This way, you'll receive payment notifications. Then, make some changes or update it if need be.

I can guide you how:

1. Sign in to the Merchant Service Center.
2. Click the Account menu at the top, and then select Account Profile from the drop-down.
   
3. Go to the Contact Information section, and then click Edit.
4. Change the email address if need be, and its reason.
5. Click Submit.
   

If you're still unable to receive payment notifications, you can check your spam or junk folders. All unrecognized emails are moved there.

Here's how to check your spam folders:

1. Open your email, and then check your Spam or Junk folder.
2. Locate the email or notification, and then move it to your Inbox.
3. If not, please proceed to steps 2 and 3 in this article: Unable to receive Intuit email.

If the issue persists, I'd suggest contacting our Payments team. They can investigate further why you're unable to receive emails from us. They'll also be able to escalate this case if need be.

Also, you can open this handy link for more payment tips: QuickBooks Payments FAQ.

I've got your back always with any payments concern you may have. I'd be around to help you.