I have few details to share and steps to help you fix this, @droth1.

We will be sending a notification via email for disputed payments or chargebacks. If your client didn't receive this, the following reasons may be causing this:

• The email was moved to your Junk or Spam folder.
• You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
• Your internet service or domain provider blocks the QuickBooks Payments email address.

To fix this, I encourage you to follow these procedures: 

The first step is to check your email folders. Open your email and check your Spam or Junk folder. If it’s there, move the email to your Inbox. 

The next step is to add QuickBooks Payments to your contacts. This is to ensure that you will receive emails from QuickBooks Payments. Here's how: 

1. Add the following email addresses to your contact list:
   1. BusinessServices@intuit.com, Payments@intuit.com
   2. Notification@email.merchantcenter.intuit.com, PaymentNotification@email.paymentsolutions.intuit.com
   3. ReplyTo@QBDT.intuit.com, do_not_reply@intuit.com
   4. quickbooks@notification.intuit.com
2. Send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact.
3. If you still can’t receive an email, let's proceed to the last step.

The last option we can do is to contact your IT person or domain provider to turn off Sender ID filtering. 

For more details, please check out this article: Receive important email messages from Intuit.

Moreover, let me share this resource to guide you on what to do if you have chargebacks and retrieval requests: Handle chargebacks and retrieval requests for QuickBooks Payments.

Know that I'm always around the Community to help you. Just click the Reply button and I'll get back to you right away. Have a nice day.