Hey there, @mprophet.
Thanks for following the thread. I hope you're enjoying the day so far.
Since your templates are having some odd behavior, I recommend contacting our technical support team. Our tech support has the tools available to review your account in a secure environment and will investigate the issue further by remoting in to your computer to take a closer look. I've included some steps to contact support below.
- Sign in to your QuickBooks Online company.
- Click on Help (?) at the top right.
- Enter your concern, then hit Let's talk.
- Tap Contact Us to connect with a live support agent.
- Choose a way to connect with us (Chat, Callback, Etc.).
Please let me know if you have further questions or concerns. As always, feel free to reach out to the Community at any time. Take care and have a great day!
