Thanks for coming back to us, @rachelN520. I know that we need to fix this issue right away.
It could be that the Auto match and recording of payments has turned off. Let's ensure to turn this on. Here's how:
- Go to Banking, then select Record Merchant Service Deposits.
- Go to Deposit Settings, then select the Auto match is record is turned off toggle.
- Click Save Settings.
For future reference, follow these steps to Change how QuickBooks records payments on your chart of accounts in this help article: Automatically record QuickBooks Payments bank deposits.
Let me know if you need more assistance with your Merchant payments. I'll be here to help you more.
