Welcome to the Community, @rachelN520.
I'd like to share some insights regarding syncing QuickBooks Payments transactions into QuickBooks Desktop.
Usually, the default deposit account used for Merchant Services is Undeposited Funds. To assign these payments to their corresponding account, you can process a Bank Deposit.
However, once the payments are sync into QuickBooks, the system will not include the customer's name. I'd suggest getting in touch with our Merchant Services Center to verify where the payment came from.
To know more about QuickBooks Payments feature, check these out:
Stay in touch with us by adding a comment below if you have other questions. We're always here to help.
