Glad we're able to help you today, kelsey4.
For the Refund receipt, you can use this function in QuickBooks Online if the customer asks for refunds for an item or service.
There are many ways to give refunds in our system. Feel free to open these articles for instructions and detailed steps:
In case your transactions are downloaded through online banking, you can match and categorize them. QuickBooks knows the downloaded refund receipt is the same one you already entered. It connects the two so there are no duplicates.
Feel free to post again if you have any QuickBooks issues. I'll be around to help you.
