Hi alisabuckland,
If the payment was already deposited to the bank register, you'll want to delete the deposit before you can delete the payment. However, if you've already done this, please contact our Support team to check your transactions further. They are available on weekdays from 6 AM to 6 PM PST.
- Click on Help.
- Choose QuickBooks Desktop Help.
- Choose Contact us.
- In the description field, enter a summary of the scenario and hit Continue.
- Click Message an agent.
If you have other questions in mind, you can always go back to this thread.
