I appreciate your time joining this discussion, @Withheld credit card payment,

I want to make sure I have the information about the problem you're getting so I can provide a precise solution for you. Please share more information on what happened to the sale and what error did you get in the comment below.

If you are using QuickBooks Payments and didn't receive the payment from a customer, I would recommend reaching out to our Live Support Team. We're currently unable to trace funds or check your Payments account in this public forum for security reasons.

One of our representatives will help trace the funds for you. To contact us, click the following link: Contact Payments Support.

I'll be waiting for your response on this so I can help you further. Have a good one!