We are having the same issues. Contacted via chat and received "You're new, etc etc. We can't help you and should only be about 5 business days." So good business practice would be to verify PRIOR to the first couple of payments taken. I have now shut it off and will be cancelling once I receive the monies. I can't pay staff from the event. Total cluster and extremely unwilling to help. Will be going back to PayPal or BofA