Hello, I'm new so any pointers would be appreciated.

We use Quickbooks Online along with bill.com for AP. When a check expires, it is either bill.com or QBO (not sure which one) that goes back to the original date and voids the amount.

For instance, a check is sent on 8/1, it expires after 90 days on about 11/1. From my view, it should be correct to create a JE on 11/1 that reverses the check. Instead, what currently happens is that the original transaction on 8/1 is zeroed out. Unfortunately, this is something that we cannot ignore since we report monthly and it is causing issues with AP. Which one is causing the issue? And is there a way to fix it without having to make manual JEs?

Already tried talking to bill.com customer service and they have not been able to give me a straight answer.

Thanks in advance!