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Thanks for joining in this thread, @Anonymous.
Once you reverse a payment in Merchant Services, the corresponding recorded transaction in QuickBooks Online (QBO) will not be affected. This is the reason why you're still seeing the payment in QuickBooks.
However, you can delete the payment that was deposited to your bank. Let me show you how:
- Go to the Accounting menu and select Chart of Accounts.
- Look for the bank account and click View register.
- Click the deposit transaction and select Delete.
- Once prompt, click Yes.
Additionally, you can run the Invoices and Received Payments report in QBO. This will show you the list of payments that you’ve received and the invoices that go with them. Just go Reports and look for the Invoices and Received Payments report.
Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.