09/16/2020 4:54 PM Eastern Time

The "View & Pay Invoice" button is missing from my emails sent from QBPro Desktop. It's even missing now from PREVIOUS emails from months ago. I suspect the emails are fetching some HTML from an Intuit server which is not responding.

09/16/2020 5:38 PM Eastern Time

The button has returned to the emails, both past and present. What happened? An Intuit server was down and the fetch code in the generated email failed?

It's a bit disturbing that the code so my client can click to pay their invoices is not in the emails that I sent, but the code is fetched from an Intuit server. This is a bad programming design IMO. The emails should be STATIC and have all the code so the customer can click a button. At the very least, provide a backup static link in the email somewhere or some static code in the email to display "Server Offline, Try Again Later" if the fetch code doesn't work.

I had a customer call me an hour ago saying, "Hey, I wanted to pay your invoice online but there's no button, no link in the email." That's how I was alerted to this problem.