Hi there, @dianejandhllc.

It is very important to know what was the payment all about and why it cost that much. With that being said, I recommend contacting our Payments Support team. They can check on your account's charges and provide you a precise explanation of why it cost that much.

You can also ask them further questions for enough information that you need. Also, feel free to read this article with the Frequently asked questions about Payments: QuickBooks Payments FAQ.

Let me know if there's anything else I can help you. Have a good day!