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jd34mx
Level 2

Quickbooks payments + bank deposit not syncing

I created 3 invoices and received payments through Quickbooks payments which deposited into my business checking account. When my bank transactions imported from my business checking account, it shows the 3 deposits related to those invoices. Being as the payments were already applied to the invoices, the deposits have nowhere to be assigned to and in effect are duplicates. If I delete the deposits from my banking "chart of accounts" then I will have a mismatch in the bank balance in quickbooks. Deleting the quickbooks payments and applying the deposits instead seems to be the most logical step... but I receive an error message every time: "This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first." There are no deposits for a quickbooks payment as far as I can tell. At this point I have resolved to letting the deposits sit in A/R unassigned, which is really hurting my organization. Any help would be greatly appreciated, thanks.

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