Hello there, @coreycpoc.
I appreciate your time and effort in performing the troubleshooting steps to resolve this issue.
Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information.
To get in touch with them, please follow the steps outlined below:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then click Search.
- We’ll provide you a few support options.
- Choose Messaging.
Check out the Support hours and types link to know when to message us at a time convenient to you.
I'll get back to you if you need anything else.
